Effective Date: [PLACEHOLDER_DATE]
This Refund Policy applies to all purchases made on [PLACEHOLDER_WEBSITE], a digital design studio and service platform that offers digital templates, fixed-price services, and hourly-based specialist services. By placing an order on the platform, you agree to the terms outlined below.
1. General Refund Policy
Due to the digital nature of the products and services offered on the platform, most transactions are considered final once payment has been successfully completed and access to the product or service has been granted.
Refunds are not guaranteed and are provided only in specific circumstances described in this policy or where required by applicable law.
2. Digital Templates
Purchases of digital templates are considered final once access to the template files or download links has been provided.
Refunds for templates are not issued if:
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the product was successfully delivered;
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the product meets the description on the website;
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the user changes their mind after purchase.
3. Services and Hourly Specialists
Fixed-Price Services
Refunds for services are not available once work has started or deliverables have been provided.
Hourly-Based Specialist Services
Hourly services are prepaid. Refunds are not issued for hours that have already been used or allocated. Unused hours may be refundable only at the platform’s discretion and only if work has not yet begun.
4. Exceptional Refund Conditions
A refund may be approved in the following limited cases:
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duplicate charges for the same order;
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verified technical errors that prevented access to a purchased product or service;
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billing or payment processing errors caused by the platform.
Refund requests must be submitted within a reasonable timeframe after the issue is discovered.
5. Submitting a Refund Request
To request a refund, please contact us at [PLACEHOLDER_EMAIL] and include:
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order ID;
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date of purchase;
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description of the issue;
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any relevant payment information.
Incomplete requests may delay processing.
6. Refund Processing Time
If a refund is approved, it will be issued to the original payment method. Processing times depend on the payment provider and may take up to 7–10 business days. Confirmation will be sent via email once the refund is completed.
7. Dispute Resolution
We aim to resolve all payment and refund-related issues fairly and transparently. If you have concerns regarding an order, please contact us before initiating a chargeback or external dispute.
8. Policy Updates
This Refund Policy may be updated from time to time to reflect changes in platform functionality, services, or legal requirements. Updates will be published on this page with a revised effective date.
9. Contact Information
For questions regarding refunds or this policy, please contact us:
Website: [PLACEHOLDER_WEBSITE]
Email: [PLACEHOLDER_EMAIL]
[PLACEHOLDER_COMPANY_NAME]
Registration Number: [PLACEHOLDER_REG_NUMBER]
Legal Address: [PLACEHOLDER_LEGAL_ADDRESS]