FAQ
A structured collection of common questions about our workflow, services, pricing, templates, and support. This section helps clients understand how we work, what to expect at each stage, and how we approach design, development, and long-term cooperation.
What services are available on the platform?
The platform offers a full range of digital services, including website development, design, branding, SEO, ready-made templates, and hourly-based specialists. You can combine multiple services and products into a single order depending on your project needs.
How does the ordering process work?
You select the services, templates, or specialists you need, add them to the cart, complete checkout, and make payment. After payment, you receive a project brief by email to provide details required to start the work.
What happens after I complete the payment?
Once payment is confirmed, your order appears in your personal account. You receive a brief to describe tasks, requirements, references, and materials. After submitting the brief, the team or specialist starts working on your order.
What is the difference between services and hiring a specialist?
Services are fixed-price packages with a defined scope and outcome. Hiring a specialist is flexible and billed hourly, allowing you to assign custom tasks and control the number of hours based on your needs.
Can I order multiple services in one checkout?
Yes, you can add multiple services, templates, and specialists to your cart and complete a single checkout. This allows you to manage complex projects without placing separate orders.
How do digital templates work?
Templates are digital products delivered online. After purchase, you receive access to files or download links. Templates are provided as described and can be used according to the license specified on the product page.
Are refunds available for purchases?
Refunds are limited due to the digital nature of products and services. They are only available in cases of technical errors, duplicate charges, or non-delivery caused by the platform, as described in the Refund Policy.
How do I communicate with specialists or vendors?
Communication takes place through the platform’s built-in messaging system or via email. This ensures that all project-related discussions are documented and linked to your order.
Do I need to create an account to place an order?
Yes, an account is required to place orders, manage purchases, track order statuses, access templates, and communicate with specialists or support. Registration helps keep all project information in one place.
Can marketplace specialists set their own prices?
Yes, marketplace specialists can define their hourly rates and service descriptions. Studio-provided services, however, have fixed pricing and predefined scopes set by the platform.
How are payments processed on the platform?
All payments are handled through secure third-party payment providers. We do not store payment details on our servers, and transactions may require additional authentication for security purposes.
How is quality and moderation handled?
All services, templates, and marketplace vendors are reviewed and moderated. This ensures quality standards, accurate descriptions, and compliance with platform rules before being available to customers.